Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect the personal information you provide when using Big Bang. We set out what data we hold, how we use it, who we may share it with and the options you have to access and control your information. Our aim is to be clear about your privacy while we provide account services, payments and site functionality.
Types of data we collect
We collect different categories of information to operate accounts, process payments and meet legal obligations. The main types are personal data, technical data and transactional data.
Personal data
Personal data includes information you give us directly when registering or contacting support. Typical examples are your name, date of birth, postal address, email address, phone number and identity documents where verification is required. We may also store communication records such as messages sent to customer support.
Technical data
Technical data covers information automatically collected when you use our site. This includes IP address, device and browser details, operating system, log data, activity timestamps and location data inferred from your device. We also store cookie and tracking information to deliver and improve services.
Transactional data
Transactional data relates to your account activity and payments. This includes deposits, withdrawals, transaction IDs, wager history, game activity, bonuses claimed and any payment method details required to settle transactions. We retain records to protect accounts and comply with financial and anti-fraud requirements.
Use of information
We use your information to manage your account, process payments, verify identity, prevent fraud and meet legal and regulatory obligations. Data also helps us provide customer support, prevent abuse, maintain security and improve our services. Where you have consented, we may use contact details to send service messages and marketing - you can opt out at any time.
Data protection practices
We apply technical and organisational measures to safeguard your information, including encryption for data in transit and access controls for stored data. Access to personal information is restricted to staff and third parties who need it to perform services. We review our security practices regularly.
Cookies and tracking technologies
We use cookies and similar technologies for site functionality, analytics and personalised content. You can manage cookie preferences through your browser settings or via the cookie controls on our site. Third-party analytics and advertising partners may also set cookies when you visit.
User rights
You have rights to access, correct or request deletion of your personal data, and to object to or restrict certain processing. You may also request a copy of your data in a portable format. Requests will be subject to verification and legal limits where we must retain information for compliance or fraud prevention.
Access, correction and deletion of data
You can update many account details in your account settings. For other requests, contact us at [email protected]. We will verify your identity before actioning requests and will explain any legal grounds for refusing a request where applicable.
Information sharing and third parties
We share data with service providers who support payments, identity verification, fraud prevention, IT hosting and customer support. We may also disclose information to comply with legal obligations or to protect our rights. Some service providers may process data outside the UK and appropriate safeguards will be used where required.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on this page and where appropriate we will notify account holders. Please check back regularly for the latest version.
Contact us
If you have questions or wish to exercise your privacy rights, email [email protected] or contact customer support through your account.