Responsible Gambling Policy

At Big Bang we are committed to keeping play safe, fair and under the player’s control. We believe gambling should be fun and remain a leisure activity. This page explains the steps we take to protect customers, the tools available to manage activity, and where to get independent help if gambling stops being enjoyable.

Player protection principles

We put player safety at the heart of our service. That means clear information, easy-to-use controls and prompt action when concerns arise. We respect each customer’s right to set limits, pause play or close an account. Our team will always treat enquiries confidentially and without judgement.

Activity-control tools

Customers can choose tools to control how they play. These options are available in your account and can be updated at any time. If you need help configuring a tool, our support team can assist.

Available controls

Deposit limits - set daily, weekly or monthly maximums
Loss limits - restrict the total losses over a chosen period
Session time limits - cap the length of individual play sessions
Reality checks - timer reminders to review play time
Cooling-off periods - short breaks for reflection without full exclusion

Deposit limits

Deposit limits allow you to control how much you add to your account. You can set and lower limits immediately from your settings. Increases may be subject to a waiting period to avoid impulsive changes. Typical minimums start from £10, with upper limits set to suit personal budgets.

Loss limits

Loss limits help manage overall spending. You can choose daily, weekly or monthly caps. If you reach a loss limit, further play will be blocked until the limit period resets or the customer reduces their limit responsibly.

Time limits and account breaks

Time limits and account breaks give you space away from play. Set session limits or choose an account break of 24 hours to several weeks. For short breaks you remain able to access your account but cannot place bets while the break is active.

Self-exclusion

Self-exclusion is a formal way to stop all access for a defined period. You can self-exclude from our site for months or years. During self-exclusion we will close your account and block access. To request self-exclusion, contact our team or use the account settings. For account closure or support, email [email protected].

Signs of problematic behaviour

Chasing losses or increasing stakes to recover money
Spending more time or money than intended
Neglecting work, family or other responsibilities
Borrowing money or hiding activity from others
Feeling anxious or distressed about gambling

Tips for maintaining control

Set realistic deposit and session limits before you play
Use reality checks and stick to planned breaks
Only gamble with money you can afford to lose
Keep a spending log to monitor activity
Talk to someone you trust if gambling causes stress

Professional help and support organisations

If you need specialist support, organisations in the UK can help. For confidential advice and counselling consider GamCare, GambleAware or Gambling Therapy. If you are at immediate risk, contact local emergency services. For help with account controls or self-exclusion, contact our support team at [email protected].